Returns & Exchanges

Prima Jiva will accept returns for items purchased from within 7 days from Receipt date. All returns must be received within 7 days of the Receipt date in order to be eligible for a full refund (back to the original form of payment*). Returns received after 7 days but within 21 days from the Receipt date will be offered an exchange or store credit only. Returns received after 21 days from the Receipt date will not be accepted. Please note that shipping charges are non-refundable.

If any part of the proceeds from the original purchase is earmarked at the time of the purchase for donation to a non-profit organization, the amount earmarked for donation is non-refundable.

*No returns or exchanges are allowed on Sale or Private Sale items. All sales are final.